

Step 2: Select the wireless network your PC is connected to and tap Disconnect.Ĭheck if you can sign in to your profile from the welcome screen. Step 1: On the welcome or login screen, tap the Wi-Fi or Ethernet icon at the bottom-right corner of the screen. You could also check out other troubleshooting methods. Otherwise, restart your PC till you can move the cursor or use an external mouse. If these two conditions are true, proceed to the steps below.


If there's any external device connected to your PC, remove it from the port(s) and restart your computer. could interfere with your Windows 10 computer's boot process. External devices like mouse, keyboard, pen drives, etc.
